Privacy Policy

Introduction

Acheson & Acheson Ltd (“we”, “us”, or “our”) are committed to respecting and protecting your privacy. This Privacy Policy (the “Policy”) explains how we will collect, store and use any personal data you provide via our website, email or when you otherwise communicate with us.

This Policy may change from time to time and, if it does, the up-to-date version will always be available on our website and becomes effective immediately. Please take the time to read this Policy, which contains important information about the way in which we process personal data.

Information we may collect about you

We may collect and process information about you through various means, including:

  • via our website (e.g. on our ‘Contact Us’ page, submitting a job application etc.)
  • by email or other electronic correspondence
  • by telephone
  • otherwise through providing our services or operating our business

The personal data you give to us may include:

  • your name and title
  • contact information, including telephone number, postal address and email address
  • information relating to your location, preferences and / or interests
  • photographic identification, National Insurance number(s) and financial details including bank account details
  • the content of any enquiry submitted over our website
  • any other personal data we collect in the context of operating our business
  • employment and job application details, e.g. date of birth, employment history, qualifications, equality monitoring information
  • personal details (which may include physical details such as “skin type”) in connection with user trials of products which are under development

Each time you visit our website, we may automatically collect the following information:
Web usage information (e.g. IP address), browser type and version, time zone setting, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from our website (including date and time); time on page, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs).

We may ask you for information when you report a problem with our website. If you contact us, we may keep a record of that correspondence.

How we will use your information

We may use your information for the following purposes:

  • to respond to any query that you may submit to us
  • to manage our relationship with you (and/or your business), including by maintaining our database of clients and other third parties for administration, accounting and relationship management purposes
  • to process any job application you (or your representative) have submitted
  • to assess the efficacy and suitability of new products based on user trial information you may submit
  • to ensure that our website’s content is presented in the most effective manner for you and your device
  • to customise our website according to your interests
  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey responses
  • as part of our efforts to keep our website safe and secure
  • as we feel is necessary to prevent illegal activity or to protect our interests

Legal grounds for processing your information

We will rely on the following legal bases under European Data Protection Legislation (including the General Data Protection Regulation 2018 (GDPR)) for processing your personal data:

  • you have given clear consent for us to process your personal data for a specific purpose
  • the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • the processing is necessary for us to comply with the law
  • the processing is necessary to protect your rights and freedoms
  • the processing is necessary for us to perform a task in the public interest and the task or function has a clear basis in law
  • the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests

Sharing your information

We may disclose your information to third parties when:

  • you specifically request this
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of our website, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

The third parties include:

  • our insurers
  • our data processors providing email security, data governance and other IT and business support services
  • analytics and search engine providers that assist us in the improvement and optimisation of our website
  • any third party you ask us to share your data with

Our website may, from time to time, contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We will not rent or sell our users’ or other contacts’ details to any other organisation or individual.

Storage and retention of your personal data

We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. All personal information you register on our website will be located behind a firewall. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot absolutely guarantee the security of your data.

We will keep your information stored on our systems for as long as it takes to provide the services to you. We may keep your data for longer than our stated retention period if we cannot delete it for legal, regulatory or technical reasons.

Withdrawal of consent

Where we process your personal data, we do so on the basis that you have provided your consent for us to do so for the purposes set out in this Policy when you submitted your personal data to us. You may withdraw your consent to this processing at any time by contacting us at data@acheson.co.uk

Your rights

European Data Protection Legislation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.

You can access the personal information we hold on you by writing to us at: Data Controller, Acheson & Acheson Ltd, Meridian Business Park, North Bradley, Trowbridge BA14 0BP

You can also contact us by email at data@acheson.co.uk

We will ask you to provide proof of identity before we show you your personal information – this is so we can prevent unauthorised access.

You are also entitled to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller. You can exercise this right by contacting us by writing to us at: Data Controller, Acheson & Acheson Ltd, Meridian Business Park, North Bradley, Trowbridge BA14 0BP or by email at data@acheson.co.uk

Complaints

If you consent to us contacting you, we will always aim to be respectful, relevant and appropriate. If at any time you do not think that we have complied with this, please contact us straight away to let us know.

Contact

Questions, comments and requests regarding this Policy should be addressed to the following:

Acheson & Acheson Ltd
Meridian Business Park
North Bradley
Trowbridge
BA14 0BP

Email Address: data@acheson.co.uk

General Enquiries

mail@acheson.co.uk

Recruitment Enquiries

personnel@acheson.co.uk

Data Controller

data@acheson.co.uk